This web site is owned and operated by Bessel Studio Lighting Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the details below.

Our Contact details:
Bessel Studio Lighting Ltd
Unit 3A Boardman Road Boardman Industrial Estate Swadlincote Derbyshire DE11 9DL United Kingdom
Phone: 0345 6522 069
Fax:
Email: sean [dot] aylett [at] bessel [dot] co [dot] uk
Registered in England & Wales 7119531
VAT Registration No. GB 984 3177 85

Company number: 7119531

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment is handled online securely online by our payment provider and we do not have visibility of your card details.

We do not store credit card details nor do we share customer details with 3rd parties.

If you would like to place and order directly or to order online and pay with you card over the phone then you can do so by calling 0345 6522 069.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All measurements are indicative and subject to change without notice, if you have are buying a product and are relying on a specific measurement please contact us in advance to confirm the exact details.

Shipping rates listed on our site are correct as quoted to us by our service provider, these rates will vary from time to time. In some cases locations can be classed as 'off mainland' and these attract a higher delivery cost, in some cases delivery service will not be available, we reserve the right to cancel any order that where a delivery service is not available or is charged at a higher rate by our service provider.

Special offers and discounts are subject to stock availability and are subject to change without notice. Any goods that are returned that formed part of an offer or discount will be refunded/credited and a new invoice will be issued for the remaining goods at full price.

We aim to ship all orders placed by 12 noon during normal working days (Monday - Friday). During peak times this or for items that require custom preperation this time will be extended.

Please note that our shipping costs are based on delivering to mainland locations, if you live in a remote or offshore location such as Jersey, Guernsey, Isle of Man, Isle of Wight etc then please contact us before ordering to check on the shipping costs. We reserve the right to cancel any order where the shipping cost to us is significantly higher than that paid.

Our courier classes these as restricted post codes and are not able to delivery some items to these addresses, plesae call before ordering as some items can still be shipped by an alternative method at a reduced service time.
AB37-38, AB41-56
FK19-21
HS1-9
IV1-63
KA27-28
KW1-17
PA20-49, PA60-78
PH15-26, PH30-44, PH49-50
ZE1-3

Delivery delays sometimes occur. We cannot accept any liability for such delays once the items have been handed to our courier. If you have special delivery requirements please contact us before ordering on 0345 6522 069

Mainland UK deliveries are normally delivered within 2 days working day for orders place before 12 noon. Offshore, remote and international orders are generally take longer depending on the location and size of the product being shipped, please contact us by email with you full address for details.

You must inform us within 24 hours if the goods are damaged in transit, you should inpect the packaging for damage and sign as DAMAGED so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We will only take orders against items that are currently in stock.

For orders made from the UK or the European Union, 20% VAT is added.

If you are a VAT registered company in the EU please contact us by email before placing an order.

When the order is placed at our website, credit card details are processed by our sevice provider, they are encrypted using at least 128 bit encryption. We do not have visibility of any card details and they are not stored by us. In the event of a card payment being in person card details details are not collected or stored.

We guarantee your satisfaction, should you received a product that doesn't meet your expectations then you can return it to us within 14 days for a refund. The product should be in a condition that is fit for resale with all the original components. After 14 days our standard warranty process is in place, goods are returned at buyers cost and repaired or replaced by use.

If you need to reach us, please email us, alternatively, you can call on 0345 6522 069 (International +44 1283 216523) or fax us on or write to us at Unit 3A Boardman Road Boardman Industrial Estate Swadlincote Derbyshire DE11 9DL United Kingdom

Bessel Studio Lighting Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.

The data controller is Sean Aylett (sean.aylett@bessel.co.uk). Any requests regarding personal date held, data removal or data correction should be made to this person by email. Any requests for data must be made from the email address registered by the customer at time of purchase. We reserve the right carry out further validation if deemed necessary to avoid any data breaches.

Data we collect.

Customer Data:
Name
Address
Email address
Phone number
Item(s) and quantity
Payment confirmation*
Date
Username and Password when you create an account
Marketing email preference at checkout

*Please note that payment collection is carried out by a third party (PayPal) and as such we do not have visibility of payment details, we just receive confirmation of completed payment.

Why do we collect this data and who is it shared with?

The above data is collected to take and fulfill customer orders.
Your name, address, email and phone number is shared with our couriers to facilitate delivery of your order.

How long do we hold data for?

We hold transactional data relating to orders, for the minimum legal length of time to comply with HMRC regulations. We won't be able to respond to requests to delete transactional information.


When will we contact you?

These following emails are transactional and will occur regardless of the marketing option selected.
1. We will contact you by email with confirmation of your order.
2. Our courier will contact you by email regarding delivery of your order.

We may send you marketing emails only if you have opted in during the checkout process, or if you specifically subscribe to our newsletter.
You have the option change this preference whenever we send you a marketing email.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.